BMRChapter 21 covers the principles of leadership and followership as well. Chapter 21 is very short.
-Leadership & Supervision-
• The three elements of leadership are followership are:
1. Moral principles
2. Personal example
3. Administrative ability
• Moral principles include honesty, integrity, and loyalty.
• Personal Example-lead by example.
• Administrative ability is maintaining logs, records, and paperwork. This is good management practices.
• When giving orders, give orders that are simple, clear, and complete.
• A good order makes the following facts clear:
- what is to be done
- when to do it
And, if circumstances permit:
- how to do it
- why it must be done.
• Remember to:
- Praise in public
- Reprimand in private
• Good leaders always carry out all orders promptly to the best of their ability and as cheerfully as possible.
Commands & Orders
• Command is immediate obedience and an automatic response to a command.
• Orders are reasoned and obedience is the proper response to an order.
• The primary goal of the Continuous Improvement Program is to increase productivity and produce better quality through leadership
• The three followership qualities are:
• Review BMR Chapter 21
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